Delivery & Returns
Delivery and returns
Pressed, packed and on its way to your event. Returns are easy too.
Where we deliver
- Local across the Bay of Plenty, hand-delivered most weeks
- New Zealand wide by courier for everywhere else
- Saturday weddings supported nationwide with a Friday delivery
When it arrives
- Pressed, sorted and packed in branded boxes
- Delivered to your venue, home or stylist the day before your event
- A 5-day buffer either side of your event so you are never rushed
Returning your linens
No washing, no folding
We handle all cleaning between events. Stains, creases, table-mess of any kind, leave it to us. Just pop everything into the return courier bag we provide.
Drop off at NZ Post
Take the prepaid courier bag to any NZ Post shop. We track it from there and confirm receipt by email when it arrives back with us.
Buffer days
You have several days after your event to return. The exact window is on your booking confirmation.
Damage and missing items
Light wear is included
Light food and wine stains, the odd crease, normal event-day wear are all part of hire. We do not charge for these.
Substantial damage
Items that come back significantly torn, burnt, or unable to be cleaned are charged at the replacement cost of that piece only, not the whole set.
Missing items
Anything missing after a reasonable grace period is charged at replacement cost. We will always check in with you first if something looks short.
Questions?
We are happy to talk through delivery options for your specific event.